Dear Xiaomi. I have some problems with my Redmi Buds 5 earphones that I received today.…

Dear Xiaomi. I have some problems with my Redmi Buds 5 earphones that I received today. So, the earphones are Although it connects very well to Bluetooth, After I select the earphones from the "Xiaomi earbuds" app, I can't select them through the app. I used multiple paths through the Al and the app's own notifications; the app momentarily finds and connects to the earbuds but only shows the batteries of the earbuds and the case. Then it seems like the screen resets and this message appears on the screen. Please help me normally.